At totetrellis, we hope you are satisfied with your purchase of our minimalist canvas bag. If you need to return or request a refund, please carefully read the following policy:

1. Return Period
You can request a return within 30 days of receiving the item.

2. Return Conditions
The item must be new, unused, and in its original packaging. We will not accept returns if the item shows any signs of use, is damaged, or is missing any parts.

All returns must be accompanied by the original invoice or receipt.

3. Requesting a Return
Please contact our customer service via email. Provide your order number and the reason for the return.

We will respond as soon as possible after receiving your request, providing the return address and packaging requirements.

4. Refund Processing
Once we receive the returned item and confirm that it meets the return conditions, we will process the refund within 5 business days.

The refund will be returned to the original payment method you used to make the purchase. It may take some time for the refund to arrive, depending on the processing time of the bank and payment platform.

5. Shipping Costs Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to product quality issues or incorrect shipment.

If you receive defective or damaged goods, please contact customer service for further assistance. We will replace them free of charge if necessary.

If you have any questions, please feel free to contact us. We will help you resolve any issues.