About Our website

Choose a canvas bag and make your outings a stylish statement that is both relaxed and environmentally responsible.

At totetrellis, we prioritize fast and reliable shipping. Here are the details regarding your order’s shipping:

1. Shipping Method: Our minimalist canvas bags will be delivered via our partner local Mexican shipping companies. You can expect efficient and reliable delivery.

2. Shipping Time: Once you complete your order and confirm payment, we will process and ship it within 3 business days. Delivery is expected within 7 business days. You will receive a confirmation email with tracking information after your order is shipped.

3. Shipping Costs: Shipping costs vary depending on your delivery address and the shipping method you choose. The system will automatically calculate and display the shipping cost at checkout.

4. Shipping Area: Currently, we only offer domestic shipping within Mexico and do not support international shipping. If you wish to ship your goods to other countries, please use a third-party logistics company or agent service.

5. Order Tracking: Once your package is shipped, you will receive an email with a tracking number. You can use this number to check the order status on our shipping partner’s website.

6. Important Notes: To ensure smooth delivery, please provide accurate delivery information. Totetrellis is not responsible for delivery delays or non-delivery due to incorrect information.

If your package is lost or damaged in transit, please contact us as soon as possible and we will assist you in resolving the issue.

For any shipping-related questions, please feel free to contact us; we are happy to assist you.